Meet Allison Shaw, Account Manager and Recruiter at Delta PM!

1. How did you hear about Delta and why did you decide to join the Ops team?

I was always aware of Delta PM.  Prior to joining Delta, I worked as a Recruiter for a small biotech agency in the Bay Area and kept "losing out" to my candidates choosing Delta.  Whenever I would check in on them, they would tell me all about Delta's culture and the type of positions they were given to work on.  Not only did it sound interesting, but the culture I kept hearing about also made me keep an eye on their job page, just in case something became available.  When it did several years later, I just had to apply and hope I made it through the process.  I was surprised by the team I met and intrigued by the challenge and career growth Delta offered.  It's one of the best career moves I've made so far. 

2. What does your role entail?

We are constantly growing, and with this growth comes a good amount of work.  I work both as a Recruiter and an Account Manager on the client side.  I am a full cycle Recruiter, meaning that I screen the candidates, coordinate technical screening, coach candidates for interviews with our clients, and present offers.  As an Account Manager, I attend meetings at client sites, work on bidding for major projects, write proposals and change orders, and manage a large consulting team daily.

Not only do I get the chance to grow our team with skilled engineers, but I'm also able to maintain Delta's relationships with key clients in the Bay Area.  It's fulfilling to wear multiple hats, and be given the opportunity to help advance Delta not only in the Bay Area, but also nationwide. 

3. How would you describe your team?

My team is very open, transparent, and honest, and are not afraid to dive into heavy workloads, while laughing and having a great time along the way.  They're the kind of individuals whom you can rely on without a second thought.  We are a small operations group, but mighty in our prowess. 

4. What is your favorite company memory?

There are a few that I always look back on, but 2017's holiday party is definitely the one that stands out most.  Not only did I finally get to meet most of the team (including all of our consultants from our other sites outside of California), but we were able to enjoy and celebrate our successful year.  We also had a tearful moment when we showed a video that the whole Delta team had put together to wish the best of luck to one of our Principals on his volunteer year abroad.  It was very moving, and accurately portrayed the extent of Delta PM's love and care for everyone in our company. 

Meet Kelcy Cheng, our Technical Account Manager at Delta PM!

Kelcy Cheng was previously a Project Manager at Delta for 2 years before taking on her current Technical Account Manager role.  She came to the Bay Area from the Midwest in 2015 with her husband, Dan, and Toby, their Siberian husky.  In her free time, she can be found eating, exploring, and visiting local breweries. 

1.  Why did you join Delta PM? how is your role fulfilling?

The pride that the Principals have in their team, the care and support they provide, the dynamic of the operations team, how genuinely supportive everyone is at achieving common values – people-focused, transparency, and providing quality services to the clients – those were the reasons I decided that I wanted to be a Deltoid!

My role is fulfilling because I am continuously learning and being challenged.  The support and level of trust that Delta has in me has allowed me to grow in my career.

2.  What does your position entail?

In general, my responsibilities include managing client relationships and several accounts in the Bay Area, in addition to supporting project teams in validation approaches, project planning, and delivery strategies.  My day-to-day responsibilities vary depending on my clients’ and our business needs.   

3.  How would you characterize your team?

I am lucky to work with a diverse group of very talented people.  Everyone brings unique skill sets, backgrounds, and personalities.  I may not be impartial, but I have to agree with one of my clients who likes to say that I have the “best team".

4.    What’s your favorite company memory?

My favorite company memory would be from last year's Holiday Party when the 3 principals, Matt Snyder, Scott Kobayashi, and Feras Al-Zubaidy, gave a speech about Delta and the exciting future we are heading towards. It ended with a surprise – a beautiful video that all of the Deltoids put together in bidding farewell to Matt.  The reaction on Matt’s face and the love I felt throughout the room at that time was my favorite memory of Delta. 

Meet Paul Chung, Project Manager and Site Lead at Delta PM!

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1. How has your experience with Delta been fulfilling and different?

Three years ago, Delta PM relocated me from Austin, TX to the Bay Area.  Within my first year, I quickly realized that Delta PM didn’t just hire me to fill a job position, but to really invest in me and my professional growth.  Scott recognized my drive and put me in a position to help Delta grow into what it has become today.  Delta PM has also been very transparent with their mission and is always open to my ideas.  This is a huge perk because other companies may not really care what you think.  It feels great knowing that I have control of my future and that Delta PM is there to support me.

2. What does your role entail? 

I’m currently managing multiple capital projects at a client site.  My fundamental responsibilities are to manage the project budget, schedule, and scope.  However, the day-to-day tasks are always changing and challenging.  As a project manager, I learn to identify strengths within the team, encourage problem-solving, and focus on the common team goal.

I am also a Site Lead for Delta, which means I have the pleasure of introducing and onboarding new Delta team members to the client.  This allows me to see and help grow Delta's presence on-site. 

3. How would you characterize your team?

I would characterize my team as diverse. We have a few Deltoids in Validation, Engineering, and Project Management. We work on different projects, but we’re there for each other at all times.  If I ever have a question or concern, it’s easy to ask for advice and support from my fellow teammates.

4. What’s your favorite company memory?

Delta PM has the best holiday parties!  I get to reminisce with old coworkers on previous projects and I also get to meet new Deltoids within the company.  The last holiday party was very memorable because Delta put together a farewell video for one of the co-founders, Matt, who was and still is instrumental to the success of Delta PM today.

Meet Andrew Sanchez, Validation Engineer at Delta!

1. Why did you join Delta PM and how has it been fulfilling?

I joined Delta Project Management as a entry-level Validation Engineer looking to learn the ins and outs of the Pharmaceutical industry.  I've found working for Delta to be extremely rewarding.  I feel that my career goals matter to upper management and that there is a coordinated effort on their part to assign me to projects that will further my career through valuable experiences and meaningful challenges. This attentiveness to my needs is refreshing compared to what I felt with previous employers, and that sort of personal employer-employee relationship translates well to Delta's client relationships as well. 

2. What does your role entail?

My current role involves closing out the last dozen of 150+ qualifications for a large capital project that I've been fortunate to have the opportunity to be a part of from the beginning.  Additionally, I have started working on new side projects where I am able to cultivate a positive client relationship while managing project hours and progress. 

3. How would you characterize your team?

I would characterize my team as friendly, diverse, and supportive.  Through the ins and outs of a project, we meet often to talk about the progress being made and any hang-ups that happen so that we're all on the same page about priorities and client needs.  This dynamic creates an open atmosphere that allows for questions and suggestions.  Overall, it feels like being part of a well-trained validation squad. 

4. What is your favorite company memory?

My favorite company memory has to be my interview with Delta.  Needless to say, I was nervous for my job interview, but when I finally met with Scott, Matt, and everyone else on the Delta crew, I felt like I was meeting with old friends.  Even before we started the interview, we were cracking jokes and laughing.  I knew immediately that Delta was the place for me.

Meet Shawn Sutton, Director of Validation Services at Delta PM!


Shawn has 19 years of BioPharma industry experience supporting drug manufacturing facilities as a Validation SME and Qualification Project Manager.  His experience includes supporting large commercial capital projects, clinical projects, gene-therapy projects, and Contract Manufacturing Organization (CMO) projects.  His specialties include Risk-Based Validation, Validation Master Planning and Project Management.  He also has an in-depth background validating commercial and clinical filling lines, and has worked at Pharmacyclics, Lonza, Audentes Therapeutics, Boehringer Ingelheim, Amgen, Pearl Therapeutics, Allergan, Medimmune Vaccines, Genentech, Bayer HealthCare and Eli Lilly.  

1. Why did you join Delta PM?

Delta’s overall culture, including their positive team dynamic, openness, and support for continuous learning, were the deciding elements for me.  Over the past 20 years I have been a permanent employee on the client side and also an independent consultant.  However, after working with Delta on and off for over 5 years and getting to know its owners, Delta was one of the few firms I considered joining.  After 3 years of discussions with Feras, he couldn’t believe that I had finally made the jump to join them.

2. Why is your role fulfilling? 

My role is fulfilling because I am continuously learning and meeting remarkable people.  Delta has been amazing in giving me the reigns to run projects and support clients based on their dynamic needs.  The level of trust and support behind me has been instrumental to my professional development.

3. What does your position entail? 

My responsibilities vary day-to-day and month-to-month, but mostly consist of the following:

  • Working on-site with clients to support projects
  • Managing teams of Delta personnel
  • Developing and supporting Delta employees
  • Technical screening of candidates for various client projects
  • Building out Delta’s internal training program
  • Meeting with prospective new clients
  • Providing SME support for continuous improvement with clients

4. How would you characterize your team?

This is the best part of working with Delta.  The team consists of a wide age range with diverse skills and backgrounds.  There are many experienced employees that provide continuous learning and there's constant knowledge exchange within our team.  Also, there are many up-and-coming go-getters that are fun to work with and it's great to see them grow.

Having many independent problem-solvers, self-starters, and an efficient team that enjoys continuous learning is fantastic and keeps me on my toes.

5. What’s your favorite company memory?

My favorite memories have been when I was able to support smaller clients in the clinical phase and/or moving into the commercial phase to develop risk-based and efficient qualification programs. One of our recent clinical clients made it through a commercial PAI without any FDA correction actions for the qualification program and deliverables generated.  

Delta PM and ISPE Updates - Scott Kobayashi, CEO

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"I would like to share some new developments on how Delta PM has become more involved in our local ISPE San Francisco Bay Area Chapter, namely around three key achievements.

First, I am happy to announce that Delta's co-founder and Chairman, Feras Al-Zubaidy, has recently been made co-Chair of the ISPE SF Programs Committee.  The Programs Committee organizes CEO Night and other events such as the Facility Tour, and develops technical content and themes for the local chapter to organize around every year.

Secondly, I am super proud of the turnout that Delta PM had at the latest Vendor Night at AT&T park that took place last month.  I lost count of the number of employees who made it to Vendor Night, but I think it was almost 20!  Thanks to everyone on the team who was able to show up and hang out at our booth and walk the halls for networking with the rest of our colleagues in the industry.

Lastly, Vendor Night was also a success in that our own Director of Validation Services, Shawn Sutton, gave a technical presentation on the proposed revisions to the Eudralex Annex 1, which was well received by the audience and resulted in some very good Q&A dialogue afterwards.  Staying up on the latest industry trends is core to our DNA as a company, and we will continue to build on this presentation with others in the near future."

- Scott Kobayashi, CEO of Delta PM

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